USPS has a dedicated Twitter specifically for customer support issues, your local post office location, it has limited hours of operation. How To Contact USPS Through Twitterįinally, one little-known method for getting in touch with USPS is to contact them through Twitter. Ultimately, once you fill out all of the required information, it will all be forwarded to a real USPS employee to review. In the picture above, you can see that they asked for the type of USPS employee that we’re writing about, as well as their name.Īcross the top, you can see there are many more steps where they’ll gather information – such as the specific issue you experienced, and the location of the post office that it occurred at. Follow The On-Screen Instructions To Narrow Down Your Issueĭepending on what option you selected in step one, the next screen will be different.īecause we selected ‘Personnel’ for this example, the USPS website updated to ask us more information about the personnel we’re writing to them about. In this example, we’re going to select ‘Personnel’, as this option will allow us to demonstrate the process more easily. Click on your issue to bring up more options. At the top, you’ll have the option to enter your tracking number to find more information about your shipment.īelow, you’ll be presented with a number of options related to different issues – such as issues with packages or mail arriving, issues regarding specific post office employees, or issues regarding business services. Upon landing on this page, you’ll be presented with a few options. To start off, visit USPS’ email support page by clicking here. To contact USPS through email, follow these steps: 1. If it doesn’t work for your specific issue, you may wish to try one of the other options mentioned here. USPS’ system will attempt to solve your issue without needing to get in touch with a USPS representative. Note that not all options will result in contact with a human from USPS. So, you may wish to opt for this option if your matter isn’t particularly urgent. However, one downside is that can take a bit longer in order to receive a response. This will allow you to send your inquiry whenever it’s convenient for you, without having to wait on hold for an extended period of time. If you don’t want to wait to talk to someone on the phone, contacting the United States Postal Service through email is a great alternative. Many times, this will solve your issue much faster than the 800 number ever could! How To Contact USPS Through Email If you are still unable to reach a human, visit your local post office branch during business hours and speak to someone directly. If the person that answers doesn’t seem able to help you, ask to speak to the postmaster. However, this should only be done if it’s something your local post office can actually help with – for example, if USPS tracking claims that your package has been delivered by your local post office, when it is not. This will put you in a queue to speak with a customer support representative.Īlternatively, you may wish to call your local post office branch, rather than calling USPS directly. The system will tell you the status of your package.The automated system will ask you if your tracking number starts with a number, or with a letter.When you get past the initial set of questions, press 1 for ‘Packages’.This method will not work unless you dial 1-80. Note that this is as different number than the one mentioned earlier. If your concern is specifically regarding tracking issues and you have a tracking number to work with, you may also try this alternate method to get in contact with a real person at USPS via phone. If ‘Carrier’ doesn’t work, you can also try saying ‘Agent’, ‘Representative’ or ‘Customer Service’.Note that you may have to say it several times. Once it starts giving out options, say ‘Carrier’ into the phone.To talk with a human on the phone, follow these steps: However, once you’re connected, it is the quickest way to solve any problems and get deeper insight into your unique situation. While using the phone is the most common way to contact USPS, you still may be subject to holding times even if you do everything necessary to talk with a customer support agent. How To Talk To A USPS Employee On The Phone Getting in touch with a USPS representative can be done in a few different ways, depending on your own personal preference. My Package Said It Was Delivered, But It Wasn’t! Common USPS Issues – And How To Solve Them.Follow The On-Screen Instructions To Narrow Down Your Issue How To Talk To A USPS Employee On The Phone.
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